Missing rudder or steering handle
If your Terra or Outpost arrived without the rudder or steering handle, we'll make it right — we've got the parts ready to go from our warehouse.
What to do
Fill out the Claims Form. Include:
- Your HIN (etched on the stern starboard side of the hull) — so we can match your boat's model and records
- Your shipping address and phone number
- The dealer you purchased from — important, see below
- A photo of the box contents when you unpacked, if you took one. Not required, but useful for our records.
Once that's in, our team will coordinate the replacement — either ship the missing parts direct from our warehouse, or work with your dealer, whichever is faster for your location. That call usually comes back within a few business days.
Why dealer info matters here
Some dealers keep spare rudder kits on their shelf — if yours does, a local pick-up is faster than waiting on parcel transit from Tennessee. If your dealer doesn't have spares (or you're past easy driving distance), we ship direct. The dealer field on the form is what lets us route the fastest path.
What you'll receive
The full rudder kit and/or steering handle that should've shipped with your boat the first time — same SKUs, same hardware, ready to install once you've got the kayak otherwise rigged. The kit includes the rudder blade, U-connector, steering cables, foot pedals (if missing), and the Slide Lock foot brace hardware.
In the meantime
If you have an outing planned and you're hoping to paddle without the rudder, you can — Cajo hulls track well enough for short paddles without rudder steering. But you'll want the full kit installed for pedal-drive use, since the rudder is what gives you directional control while you're pedaling.