Warranty & claims
What's covered, how to file a claim, and what to send us.
Cajo warranty coverageRigid hulls carry a limited lifetime warranty, Highlander inflatables 2 years, the Traverse Pedal Drive 5 years, and parts 1 year — and we handle the claim directly so you don't have to chase the dealer.Damaged or missing-part shipmentsInspect before you sign the BOL, photograph everything, file the claims form same-day for freight damage, and contact your dealer if it's a hull issue — fast action protects your claim window.Highlander AirTrek: patch and repair guidePatch small cuts and punctures yourself with the included kit — a 6-step AQUASEAL® glue procedure cured 24 hours un-inflated — but file a claims form for seam separation, which is a warranty case, not a field fix.How to file a warranty claimFile at caminojourney.com/pages/claims-form with your HIN, delivery date, ship-to info, 3-4 photos or a video, and a description; the Claims Team replies same-day or next business day.Steering handle cable problemsIf your steering handle binds, frays, or won't turn, submit a claim at caminojourney.com/pages/claims-form and we'll ship a replacement at no charge.Traverse Drive: prop won't alignIf the prop won't sit vertical when the indexer is set, it's not field-adjustable — file the claims form and we'll ship a replacement drive.Traverse Pedal Drive warranty lengthThe Traverse Pedal Drive is covered for 5 years against defects in materials and workmanship.Water in your Outpost hull: what to checkRule out the stern drain plug and thru-hull seals first; if water's still getting in on an Outpost 100 or 128, the front hatch may have settled off its gasket — we ship foam support blocks at no charge to reseat it.